Return & Refund Policy

Our Commitment to Your Satisfaction

At JR Copier, we stand behind the quality of our office equipment. We want you to be completely satisfied with your purchase, lease, or rental. This policy outlines our commitment to ensuring your satisfaction with every transaction.

30-Day Satisfaction Guarantee (Purchases)

All purchased equipment comes with a 30-day satisfaction guarantee from the date of delivery.

Eligibility Requirements

• Equipment must be in original condition with minimal use
• All original packaging, manuals, and accessories must be included
• Equipment must be free from damage, modifications, or excessive wear
• Return must be initiated within 30 days of delivery
• Original invoice or proof of purchase required

Return Process

1. Contact our customer service team at (888) 498-2550 or info@jrcopiermn.com
2. Provide your order number and reason for return
3. Receive a Return Merchandise Authorization (RMA) number
4. Carefully package the equipment with all original materials
5. Ship the equipment to the address provided with your RMA

Refund Timeline

Once we receive and inspect the returned equipment, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method. A restocking fee of 15% may apply to non-defective returns to cover inspection, refurbishment, and administrative costs.

Defective or Damaged Equipment

If you receive defective or damaged equipment, we will provide an immediate replacement or full refund at no cost to you.

• Report defects or damage within 48 hours of delivery
• Provide photos of any visible damage to packaging or equipment
• We cover all return shipping costs for defective items
• Expedited replacement shipping at no additional charge
• No restocking fee applies to defective or damaged items

Lease Terms

Our lease-to-own program offers equipment financing with fixed monthly payments. Lease agreements are binding contracts for the full term specified in your lease agreement and cannot be cancelled or terminated early.

Equipment Exchange

While leased equipment cannot be returned for a refund, we offer flexible equipment exchange options:

• Upgrade to newer or higher-capacity models with adjusted lease terms
• Exchange for different equipment if your business needs change
• No penalty for equipment exchanges within the first 90 days
• Credit applied from previous lease payments toward new equipment

Lease Agreement Terms

Lease agreements are binding contracts that cannot be cancelled or terminated early. Your lease commitment continues until the end of the agreed lease term or until you complete the lease-to-own purchase. All lease terms and conditions are outlined in your lease agreement documentation.

Rental Terms

Short-term and long-term equipment rentals have flexible terms.

Rental Modifications

• Extend or shorten rental periods with 7 days notice
• Exchange rental equipment for different models subject to availability
• Upgrade to purchase option available at any time during rental period
• Rental payments may be credited toward purchase price

Early Return

Rental equipment may be returned early with 7 days written notice. Monthly rentals: No refund for partial months. Weekly rentals: Prorated refund available for full unused weeks.

Damage Liability

Renters are responsible for equipment during the rental period. Normal wear and tear is expected and covered. Damage beyond normal use may result in repair or replacement charges. We recommend reviewing our rental agreement for specific damage liability terms.

Non-Returnable Items

The following items are not eligible for return:

• Custom-configured or specially ordered equipment
• Consumable supplies (toner, drums, maintenance kits)
• Equipment with removed or tampered serial numbers
• Items marked as "Final Sale" or "Clearance"
• Equipment purchased through third-party financing (contact your financing provider)

Return Shipping

Shipping responsibilities vary based on the reason for return:

• Defective/Damaged Items: We cover all return shipping costs and provide prepaid shipping labels
• Buyer's Remorse: Customer is responsible for return shipping costs
• Large Equipment: We will coordinate freight pickup for copiers and large multifunction printers
• Insurance: We recommend insuring return shipments for full value

Service Contract Terms

Service and maintenance contracts are sold in 1-year terms and cannot be cancelled before the contract term ends. Your service contract commitment continues for the full duration of the agreement period.

No refunds are provided for unused months within an active contract term. Service contracts that include equipment servicing or parts replacement are non-refundable once service has been performed.

At the end of your contract term, you may choose to:

• Renew for another 1-year term
• Upgrade to a different service level
• Discontinue service (no automatic renewal)

Contact Us

For questions about our return policy or to initiate a return, please contact us: